You will need to register to set up your MyDoc account. You will then be able to log in to access your details, questionnaires and reports via your dashboard page.

To be able to diagnose your condition, our specialists need to understand your symptoms and anything that relates to or influences them. Based on the answers to the initial screening questions, you will be asked to complete a more detailed questionnaire specifically relevant to you. This will cover: Your symptoms including how many episodes, their nature, how long they last/lasted and other details All the medicines taken since your symptoms started (dose, date started and stopped etc.) Relevant aspects of your medical history and your family’s medical history Other relevant aspects of your health If the specialist needs to ask more questions or clarify something, you will be notified by email that you need to log in to your account and answer the queries.

Once you have signed up you will complete a detailed consultant authored diagnostic questionnaire and upload photos. The questions will be responsive and specific to your condition and symptoms. If required, you will need to collect a small amount of blood using a finger prick sample kit that we will send to you (Allergy only). Your responses, photos and blood sample results are reviewed by one of the specialists, who will provide you with a diagnosis, treatment plan, prescription where appropriate and information relevant to your condition.

If we require a blood sample for your diagnosis, you will be sent a finger prick blood sample kit in the post. Follow the instructions provided in the kit and watch the following video for a step-by-step guide to the process.

What do I do if My Test Kit hasn’t been delivered? Please contact the MyDoc Service Support Team, via the enquiries email address and we will get another Test Kit sent out to you.

You should receive an email notification that your report is ready to download within 72 hours of receipt of your questionnaire and photos. For those cases that require additional testing (blood sample / Allergy only) we try our best to return your diagnosis within 10 working days.

Within 72 hours of us receiving your detailed questionnaire and photos, an email alert will let you know that your results are ready to download. You can log back into this site and find your results on your dashboard page. If you are advised to send a blood test (Allergy only) your results will be available within 10 working days. Our specialists will recommend the right treatment for you based on your diagnosis and will help you manage your symptoms long-term. They may recommend over-the-counter medication to treat your condition that you can then buy at a chemist or you may be prescribed medication. Your report should provide you with comprehensive information. However, if you need to ask a question or if there is anything that you don’t understand you can contact us twice within one month from the time that you receive your diagnosis report without further charge by using the ‘Discussion with specialist’ facility via your dashboard page.

If the specialist needs to ask more questions or clarify something, you will be notified by email that you need to log in to your account and answer the queries. All contact is made via our secure website. The only emails that are sent are notification emails saying that you need to log on to the MyDoc website as information or an action is required from you.

Our specialists will use your personal information to provide you with a detailed diagnosis report. Your personal information will not be given to any other person. Access to patient data is restricted to MyDoc’s medical administration personnel and the specialists. All parties operate under strict data protection policies. All data will be held in accordance with the detailed privacy policy and will be dealt with in the strictest medical confidence.

The MyDoc Service has a robust Complaints Policy clearly displayed on its website which falls under the governance of Health Inspectorate Wales.

No. Although we offer you the option to share with your GP, it is your choice to share your information or not.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where We have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

The specialist consultants are all UK based. They are senior staff at some of the UK’s leading teaching hospitals, and all are registered with the General Medical Council (GMC). You can find out more about the specialists and read their reviews here.

We use stripe as our payment processor, which means we can accept the following debit and credit cards from customers in every country in 135 currencies: Visa. Mastercard. American Express.

MyDoc for health typically does not offer refunds for our Service. However, under certain circumstances and subject to our sole discretion, we may make a refund. You will need to write to MyDoc for Health Ltd to inform us that you would like a refund, together with the reason for this request. We will reply to your request within 30 days of receipt of your written request.

Your specialist may recommend over-the-counter medication to treat your condition that you can then buy at a chemist or you may be prescribed medication.

Your report will tell you exactly what to do if your condition is serious. This will involve you needing to make an appointment to see and discuss your report with your GP and may involve the need to arrange a face-to-face consultation with a consultant. Should this be required, we can help you locate a Consultant in your region of the UK to whom your GP can refer you, or whom you could arrange to go and see with your diagnostic report privately if you prefer.

MyDoc4Health is a "store & forward" application, this means it collects, stores and transmits medical data without change. It also provides reference information to help healthcare professional to use their knowledge to make a clinical decision. Using the guidance "Medicines and Healthcare Products Regualtory Agence Guidence (MHRA) for medical device stand alone software including apps" Mydoc4health application is not classified as a medical device.

All the specialists are registered with the General Medical Council (GMC). The medical register is an online list of doctors in the UK. It shows the type of registration a doctor holds, their training and other useful information. The register is there to give confidence that doctors practising medicine in the UK have the training, skills and experience to meet the standards the patient expects. You can check if your chosen doctor is registered here